Terms & Conditions
A legal disclaimer
Welcome to The Kesar Mango, operated by Mantra Enagro Pvt. Ltd. By placing an order with us through WhatsApp, Instagram, Facebook, phone, or in-person, you agree to the following terms and conditions. Kindly read them before proceeding with your order.
1. Order Confirmation
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Orders are confirmed only upon full or partial payment.
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• Once confirmed, orders are sent for packing and dispatch.
2. Cancellation & Refund Policy
❌ Cancellations
• Orders once placed cannot be cancelled after confirmation.
• In rare cases, cancellations may be accepted within 2 hours of placing the order, only if the order has not been packed or dispatched.
🔁 Refund Policy
• We follow a no-refund policy due to the perishable nature of mangoes.
🔄 Replacement Policy
• We offer replacement only, under the following conditions:
✅ Spoiled or severely damaged mangoes (must be reported within 6 hours of delivery with photo evidence)
✅ Incorrect item or quantity received
• Minor natural variations in taste, size, ripeness, or color are not considered defects and are not eligible for replacement.
• Replacement requests must be sent to +91 9512121717 or mantraenagro@gmail.com along with your order ID and photos.
3. Shipping & Delivery
• Orders are dispatched within 24 to 48 hours of confirmation.
• Average delivery time ranges from 24 to 48 hours, depending on the delivery location.
• Deliveries are fulfilled through:
- WhatsApp Orders
- Instagram/Facebook DMs
- Phone Calls & Walk-in Orders
• Delivery charges (if applicable) will be communicated before dispatch.
• We use trusted partners to ensure freshness and proper handling during transit.
4. Pricing & Payments
• All prices include applicable taxes unless otherwise mentioned.
• Payments accepted via UPI, bank transfer, or other supported digital modes.
4. Pricing & Payments
• All branding, images, content, and designs are the intellectual property of The Kesar Mango and cannot be reused or reproduced without prior written permission.
6. Contact Us
If you have any questions or need support, reach out to us:
📞 Phone/WhatsApp: +91 9512121717
📧 Email: mantraenagro@gmail.com
📍 Location: [Insert Business Address]
🕒 Support Hours: 10 AM to 7 PM IST, Monday to Saturday